Shipping Info - Pool Equipment and Supplies
All in stock products ship on the same day if the order is placed by 1pm. Pre Orders are sent within 7-10 business days once the stock arrives to Mr Pool Man. All orders are sent with tracking that will be emailed to you once the order has been sent.
Combining multiple items onto the same order can change the shipping window and shipping costs, especially if the other items are not available for immediate shipment, or classed as a pre order or bulky order. Any transit time is calculated in business days and does not include Saturday, Sunday and public holiday periods.
If your order is under $79* A flat shipping fee will be calculated at checkout depending on your location. Please note that Express shipping options do not expedite the PRE ORDER process. Product lead time from suppliers will vary and if an Express shipping method has been selected with a PRE ORDER product it will be sent with that shipping method once in stock.
|
Shipping Method |
Approx Transit |
Cost |
|
Standard |
3 - 10 Days |
FREE on orders over $79* |
|
Express |
2 - 7 Days |
Calculated at checkout |
| Priority Express | 1 - 5 Days | Calculated at checkout |
|
Bulky & Oversized |
4 - 7 Days |
Calculated at checkout |
|
International |
4 - 15 Days |
From $14.95 - Calculated at checkout |
Limited Regional & Remote Areas Policy*
Excluding select remote postcodes, some products can only be shipped to certain states due to restrictions from the manufacturer or logistic partners. Should your order contain products that have restricted shipping, or cannot be shipped to you, please contact us to discuss alternative options.
Particular regions & postcodes across Australia (below) are defined as regional or remote by shipping carriers which will incur a shipping fee regardless of the spend on your order. Shipping fee is based on your cart and your location within Australia, this fee does not guarantee delivery to your door if you live in an area with difficult access for a truck to tail unload a bulky order safely, this is at the carriers discretion.
Carriers also define an order greater than 20KG as bulky which may have applicable shipping fees applied at checkout to any postcode across Australia.
Western Australia: 6180 - 6999
Tasmania: 7100 - 7999
South Australia: 5200 - 5999
Northern Territory: 0800 - 0899
Queensland: 4820 - 4899
Pre Orders
Pre-ordered products have a blue "Pre-Order" button rather than a green "Buy Now" button. Pre-ordered products have a 5-10 business day lead time prior to shipment. Items not in stock, pre order or on backorder will be shipped when the product arrives at our warehouse. Orders containing multiple items in stock and items not in stock will be held until all items are in stock and can ship together. These items cannot ship the same day and require lead time prior to shipment.
If you select an expedited shipping method, please note that this will not expedite the product lead time before the order is shipped. In the case of unforeseen delays from our supplier(s) occurring which in-turn causes the dispatch time to exceed 10 business days, you will be notified and kept up to date of the new dispatch ETA.
Heavy, Bulky & Oversized Orders
Heavy, Bulky & Oversized Orders destined for Limited Regional & Remote Areas will incur an additional charge to your order. Additional delivery costs (e.g. tail unload) are covered by Mr Pool Man. SR Smith, Acoustic Box and Daisy products are delivered directly to the customer from their factory due to these products being bulky in nature which also incur a relevant shipping fee at checkout.
PO Boxes, Address changes & Cancellations
Orders can only be modified prior to dispatch, once an order has been sent, we can contact the carrier, but there is no guarantee a cancellation, or change or address will be completed. Once the order has been sent, you will be required to return the order to us via our returns process.
We accept no liability for any incorrect shipping addresses supplied by you and no refunds or secondary shipment costs will be offered or covered if further charges are required should you provide an incorrect shipping address.
Orders shipping to PO Boxes may require an additional business day to process prior to shipment in order to ensure delivery via Australia Post. Additionally, certain oversize items may be restricted from delivery to a PO Box. If we cannot deliver to a PO Box you will be contacted for an alternative shipping address. Please use physical shipping addresses where possible when ordering to avoid this issue.
Expedited Shipping Policy
Selecting Express shipping does not move your order to the front of our que nor guarantee a delivery window. Selected express carriers will use the most efficient method of express transport (road or air) depending on the location; our transit times don't correspond to any specific shipping services. We will use the best carrier depending on the size of your order and destination of your order. Shipping costs cannot be refunded for transit delays due to weather or issues outside of our control. Approx Transit time is always calculated in business days.
International Shipping, Customs and Duties Charges
International Shipping is calculated at checkout, Estimated delivery time for international orders is 5-15 business days. International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Mr Pool Man cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case.
If you refuse to pay these charges your parcel may be abandoned, and Mr Pool Man will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees.