Terms & Conditions


Terms & Conditions of Sale

Mr Pool Man Pty Ltd (ABN 70 600 015 647)
Effective: April 2025

1. Shipping Policy

Shipping Methods & Delivery Estimates

Shipping Method

Approx. Transit Time

Cost

Standard

4 – 7 business days

FREE on orders over $79* Calculated for orders under $79

Express

2 – 7 business days

Calculated at checkout

Priority Express

1 – 5 business days

Calculated at checkout

Bulky & Oversized

4 – 7 business days

Calculated at checkout

International Shipping

5 – 15 business days

From $14.95 – based on location

*Orders under $79 incur a calculated shipping fee based on delivery location. Some remote or bulky (heavy) orders may incur additional calculated shipping fees.

Pre-Orders

Items marked “Pre-Order” have a lead time of 5–10 business days from stock arrival. If an order contains both in-stock and pre-order items, it will be held and shipped together. Express shipping does not expedite pre-order lead times.

Bulky, Remote & Oversized Deliveries

Some postcodes are classified as remote or regional and may incur additional fees or restrictions. These include:

  • WA (6180–6999)

  • TAS (7100–7999)

  • SA (5200–5999)

  • NT (0800–0899)

  • QLD (4820–4899)

Products over 20kg or requiring tail-lift delivery may also incur extra fees at checkout. Products tagged as “BULKY” can trigger a shipping charge regardless of order value. Additionally, if multiple products in one order make the shipment oversized, heavy, or classed as bulky by the carrier, a shipping fee will be calculated and displayed at checkout. We’ll contact you if your address requires alternate arrangements.

PO Boxes & Address Errors

  • PO Box deliveries may be delayed or restricted based on item size.

  • We are not responsible for orders sent to incorrect addresses entered at checkout.

  • Orders cannot be rerouted or cancelled once dispatched.

International Orders

Customs, duties, or import charges are the responsibility of the recipient. We cannot mark parcels as gifts. Refused shipments will not be refunded.

Optional Priority Protection at Checkout

At checkout, you may add Priority Protection, which provides priority replacement if your order is lost or damaged in transit.

  • This is an optional paid service.

  • If your parcel is confirmed lost or arrives damaged, we’ll fast-track a full replacement.

  • This does not cover delays or external courier issues.

  • If not selected, standard courier claim processes app[ly.

2. Returns Policy

Easy 60-Day Returns

We offer 60-day returns on most items. To qualify, items must be:

  • Unused and in resellable condition

  • In original packaging

  • Lodged via our Returns Portal within 60 days

Fees & Restocking

  • $15 return label fee applies to change-of-mind returns.

  • 10% restocking fee applies for incorrectly ordered or unwanted items.

  • Items returned without tracking are at the sender’s risk.

Returns Not Accepted

Change-of-mind returns are not accepted for the following:

  • Pool Covers & Rollers

  • Pool Heaters

  • S.R. Smith Products

  • Filtration Media (e.g., glass)

  • Items >1m in length

  • PCB Control Boards

  • Acoustic Boxes (50% restocking fee applies)

  • Tele-Poles

  • Mineral Salts

Rejected returns are held for 90 days before being discarded.

International Returns

Returns from outside Australia are accepted at the buyer’s expense.

3. General Terms

These Terms and Conditions govern your purchase of goods and services from Mr Pool Man. By placing an order, you agree to these terms. We may update them without notice and encourage you to review them regularly.

4. Agency Relationships

We are an authorised retailer or agent for:

  • Astral Pool

  • Zodiac

  • Pentair

  • Onga

  • Poolrite

  • Waterco

  • Water TechniX

  • Davey

In some cases, you may be transacting directly with the Manufacturer. Where terms conflict, Manufacturer terms prevail.

5. Orders, Pricing & Promotions

Orders

  • Orders are binding once paid in full.

  • Orders cannot be edited after submission.

  • Orders with pre-order items ship once all items are in stock.

Pricing

  • All prices are in AUD and include GST.

  • Quotes are valid for 7 days.

  • Prices from third-party sites are not guaranteed.

Accepted Payment Methods

  • Visa & Mastercard

  • Afterpay

  • Zip Pay

  • Other supported BNPL services

Promotions

  • One promo code per order.

  • Codes must be applied at checkout and cannot be retroactively added.

  • Rewards, gift cards, and promotions may not be stackable.

  • Rain checks will not be issued if promotional items are out of stock.

6. Warranties & Australian Consumer Law

Manufacturer Warranties

Each product carries its own warranty. Key warranty links:

Filter Cartridge Warranty

To maintain warranty coverage:

  • Maintain proper water chemistry

  • Avoid harsh cleaning

  • Do not use high-pressure hoses

  • Rotate cartridges to extend lifespan

ACL Guarantee Statement

Our goods come with guarantees under the Australian Consumer Law. You are entitled to:

  • A refund or replacement for major faults

  • A repair or replacement for minor faults

  • Compensation for foreseeable loss or damage

7. Limitation of Liability

To the extent permitted by law:

  • We are not liable for indirect or consequential losses

  • Total liability is capped at the amount paid for your order

  • We are not liable for misuse, neglect, unauthorised repairs, or poor water chemistry

 

8. Copyright & Site Use

All content on this website is owned by Mr Pool Man Pty Ltd and protected under Australian copyright and trademark law. Content may not be copied, republished, or distributed without written consent.

9. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Disputes will be resolved under the jurisdiction of NSW courts.

10. Rewards Program – Mr Pool Man

Mr Pool Man offers a customer Rewards Program. By joining, you agree to:

Eligibility & Participation

  • Open to account holders only

  • Points awarded for purchases, referrals, reviews, and other eligible actions

  • Points and rewards are non-transferable and cannot be exchanged for cash

Earning & Redeeming Points

  • Earned on order subtotal (excludes shipping and tax)

  • Points deducted if an order is refunded

  • Redeemed rewards are non-refundable and final once used

  • Only one reward can be used per order

  • Rewards cannot be combined with other discounts or codes

Account Activity

  • Points may expire after 12 months of inactivity

  • We reserve the right to adjust points in cases of suspected misuse

Program Modifications

  • Mr Pool Man may change or end the program at any time without notice

Exclusions

  • Points are not earned on gift card purchases, shipping costs, or excluded items

Full details are available at:
🔗 mrpoolman.com.au/pages/rewards

Contact Us

📧 Email: support@mrpoolman.com.au
🛒 Website: www.mrpoolman.com.au