Pre-ordered products have a blue "Pre-Order" button rather than a green "Buy Now" button. Standard Pre-ordered products have a 5 to 7 business day lead time prior to shipment.

Pre-order means that we don't currently have the item in stock, These items cannot ship the same day and require lead time prior to shipment.  

*Some special pre-order products may take longer than our standard 5 to 7 business day guarantee and will be marked appropriately on the product page itself.

If you select an expedited shipping method, please note that this will not reduce the lead time before the order is shipped.

In the case of unforeseen delays from our supplier(s) occurring which in-turn causes the dispatch time to exceed 7 business days, you will be notified and kept up to date of the new dispatch ETA via email. Please note that some products will take more time to pre-order due to availability and this will be indicated on the product page.

Mr Pool Man HQ is located at 3 / 5 Brooks Avenue Wyoming, NSW 2250

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Yes!

Our system automatically detects if you're within a 10KM radius of our HQ 3 / 5 Brooks Avenue Wyoming, NSW 2250 and the "Click n Collect" option will show up at the checkout page and you can collect your order at the HQ. Don't forget to say hi!

If you're outside of the radius but you want to pick up your order, it's best to contact the team BEFORE placing your order as our dispatch team is pretty quick in fulfilling orders and we can't always promise a custom pickup once an order has been placed through the system.

We are currently working on other pick-up locations across the East Coast of Australia.

But until these plans materialise, we pride ourselves in our free* and fast Australia-wide shipping.

By centralising our operations in one location (office, storefront, and warehouse) we're able to avoid the overheads of multiple storefronts and pass the savings on to you.

Yes! International Shipping (rest of the world) - Cost calculated at checkout, Estimated delivery time for international orders is 5-15 business days.

Delivery times will depend on location and on shipping service type. Here are some estimates provided by our carriers.

* Regular Shipping: 3 to 7 Days

* Express Metro: 1 to 3 Days

* Express Regional: 2 to 5 Days

* New Zealand: 2 to 7 Days

* International: 5 to 15 Days

Please note that all "In Stock" products ship within 24 hours of purchase, products that are "Pre Order" are sent within 5-7 business days unless specified on the purchase page.

* Regular Shipping
- Aust Post eParcel
- Aramex / Fastways
- Couriers Please
- Direct Freight Express
- TOLL

* Express shipping
- eParcel Express

* International Shipping
- Aust Post International Standard

A shipping confirmation email including carrier specific tracking information will typically be sent within 1 - 2 hours of an item shipping. For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday morning, or Tuesday evening at the latest. Most orders will be shipped with Australia Post, however we do utilize other carriers depending on the order and your location.

Orders that are obviously large, heavy and bulky, or product that are tagged with "Bulky" or "Oversized" will be sent on a pallet, and may require a forklift to unload, OR if a forklift is not available, hand unload will be required. This is the customers responsibility entirely, and if delivery cannot be made to the address due to accessibility or unload reasons, it will be taken back to the depot for pick up from the customer or possible re-delivery. Please note that if there are additional charges for re-delivery etc this will be the responsibility of the customer.

Please let us know ASAP if any items on your order arrive damaged or missing. Please keep all original shipping boxes and take pictures if possible. Damaged item claims are handled through the shipping carrier or the vendor if they have been packaged incorrectly. We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!

Yes, if you can get mail, then chances are we can ship to you.

If you think that your location is super remote, contact the team and we'll sort it out for you.

Yes!

View our returns policy for more information.

Orders placed using a discount code are eligible for store credit only.

In the unlikely event you have received the wrong item, please contact us immediately with the following information:

* Your order number
* The name of the item you did not receive
* The name of the item you received in it's place
* A photograph of the item you have received

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified to your satisfaction. We have vendor processes we need to follow to ensure correct documentation for warranty claims.

Please note we need to follow these procedures.

All claims for parcels arriving damaged must be made within 7 days of the delivery date. Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified as quickly as possible.

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.

We have a dedicated packing team to carefully package your goods to avoid them being damaged in transit. If, for any reason you are unhappy with the condition of your goods on delivery, please Contact Us immediately.

If you change your mind, act quickly! We turn around and process orders extremely quickly, usually within a few hours. Orders can only be modified prior to dispatch, once an order has been sent, we can contact the carrier, but there is no guarantee a cancellation, or change or address will be completed. Once the order has been sent, you will be required to return the order to us via the normal returns process.

It depends on your location. Contact the customer service team with your location and product you need installed and we'll be able to assist you and locate an installer near you.

Absolutely!

Whether you're looking for a full-on equipment package or enough pool chemicals to last you through the season, you can reach out through this page to get a free, no-obligation quote.