Stop Scrubbing.
Start Swimming.

Yes. All Water TechniX cleaners are designed to be safe and effective on all common Australian pool surfaces including vinyl liners, fibreglass, pebblecrete, and tiles. The Viper is particularly popular with fibreglass and vinyl pool owners for its gentle yet thorough cleaning action.

For most pools, running your cleaner 2 to 3 times per week for 2 to 4 hours is enough to keep it clean. During heavy use periods, hot weather, or after storms, you may want to run it daily. Robotic cleaners are efficient enough to run every day without significantly increasing your electricity bill.

It is best practice to remove your robotic cleaner after each cleaning cycle. Constant exposure to pool chemicals and UV sunlight will degrade the plastic housing, seals, and filters over time. Removing the robot, giving it a quick rinse with fresh water, and storing it in the shade will significantly extend its lifespan. Suction cleaners can generally stay in the pool as they are part of the circulation system.

Advanced robotic cleaners like the Hydro4 can climb walls and handle some pool steps and benches. However, due to the sharp angles and varying depths of pool stairs, no cleaner gets every inch of every step. A good habit is to give your steps a quick brush before your robot's cleaning cycle so the debris falls to the floor where the robot can pick it up.

Yes, but you may need to adjust the speed. Variable speed pumps on their lowest energy-saving setting may not generate enough suction for the cleaner to climb walls effectively. You will need to find the right RPM that gives the cleaner enough power while still being energy efficient. Most pool owners find a mid-range speed works well.

Robotic cleaners do an excellent job of scrubbing, but they cannot reach every narrow crevice or tight corner. A quick brush of the walls once a week or fortnight helps loosen algae spores and fine dust that cling to surfaces, allowing your robot or filter to deal with them on the next cycle. It only takes a few minutes and makes a noticeable difference.

Modern cleaners have built-in anti-stuck technology and programmed reverse cycles to free themselves from most situations. Ladders and unusual pool shapes can occasionally be an issue. For suction cleaners, adjusting the hose length or the deflector wheel usually fixes the problem. For robots, check that the cable is not tangled or too short for your pool. If it happens repeatedly, contact our support team and we will help troubleshoot.

The Water TechniX Matrix is our top pick for concrete and pebblecrete pools. Its heavy-duty build and aggressive traction handles rough surfaces that wear out lesser cleaners quickly. If you prefer a robotic option for a concrete pool, the Hydro4 is excellent — its scrubbing brushes are designed to handle textured surfaces without issue.

With proper care, Water TechniX pool cleaners typically last 5 to 8 years or more. All models come with a 2-year warranty. To maximise lifespan: rinse your cleaner with fresh water after each use, store it out of direct sunlight, clean the filter basket regularly, and maintain balanced water chemistry to prevent chemical degradation of the seals and body.